Knowledge
Getting Started
- How to buy packages?
- How to install plugins
- How do I register an account?
- How to set up a sub-account after purchasing a package sub-account
- Can the plugin be downloaded and installed in browsers other than Google Chrome?
- The team management portal does not appear after I have already purchased a package with sub-accounts?
- Terms of payment.
- Newly registered users to open a 3-day VIP trial package
- What if I forget my password?
- What is the login team code
FAQ
- Q: How do I get an invoice?
- Q: Is it possible to query competitor or keyword data in bulk?
- Q: Can I download competitor product videos using the plugin?
- Q: Does querying a variant show the entire linked data set?
- Q: What are the main categories we are currently including
- Q: Why is the product data disconnected?
- Q: Why does the software display data that is not exactly the same as the real sales and sales figures?
- Q: How long does the daily data support viewing?
- Q: What's wrong with the login account becoming an email login, it was originally registered by phone.
- Q: What is the interface language presentation logic and can it be modified?
- Q: What is the basis for ranking the products in the competitor's place, I don't see how I can filter and sort by sales
- Q: Will frequent IP switching lead to account exit or data download failure?
- Q: Are the sales shown on a monthly or yearly basis?
- Q: What if I don't want to use it anymore and want a refund?
- Q: What happened to my commission being returned?
- Q: What should I do if I can't log in the plug-in
- Q：How to switch to the new version of the UI for extensions data dashboards
Q: What should I do if I can't log in the plug-in
If the plugin returns an error message when you can’t log in, take a screenshot and send it to customer service. If there is no error message, delete the plugin in the extension management and log in again.